Republic Act No. 11463, approved December 3, 2019, which established a Malasakit Center in all Department of Health (DOH) Hospitals, and a Malasakit Program Office in the DOH by augmenting, reclassifying and strengthening the existing Public Assistance Unit (PAU) of the DOH.
A Malasakit Center is expected to:
(a) Serve as a one-stop shop for medical and financial assistance;
(b) Provide patient navigation and referral to the health care provider networks;
(c) Provide information with regard to membership, coverage and benefit packages in the National Health Insurance Program;
(d) Document, process, and utilize data from patient experience through a standardized form to shape institutional changes in the hospital;
(e) Provide capacity-building and performance evaluation to ensure good client interaction; and
(f) Provide critical information on healthy behaviors and conduct health promotion activities in the hospital.