Technology

Mint/Intuit won’t let me delete my account

As part of cleaning up for this New Year, I decided to delete existing accounts in some websites which I am not anymore using.

One of them is Mint, a web app which is used to keep track of your income and expenses. I use a simpler method, just a spreadsheet in my laptop.

To delete my account at Mint.com, I logged into it (Mint.com redirects to mint.intuit.com), select “Settings” from the top menu, click on “Intuit Account”, which then brings me to https://accounts.intuit.com/app/account-manager/myData?rgn=US&prgn=US&aid=mt&offering_id=Intuit.ifs.mint

I then click on “Delete”, and gets presented with a screen asking me why I want to delete my data.

  • I want to delete my linked financial accounts (banks/credit cards) from Mint.
  • I have multiple Intuit Accounts and want to simplify.
  • I no longer want my data to be in Mint.
  • Another reason.

I chose the third one, because that is the real reason.

I then get presented with three additional screens, all designed to dissuade me from deleting my data. But I am already convinced so I just keep on clicking on “Continue”.

The final screen asks for my password, but even if I enter my current password, it tells me that the password is invalid:

I logged out and logged in just to confirm that I have the correct password, and indeed I could log in, but still, I receive the “invalid_password” message whenever I reach the (probably) last screen of the deletion process.

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